You will have seen over previous weeks that decision making is something of interest to me, in part because when helping improve client communication, I need to ask sensible questions to make sure that their material is not only presented well but that their content ‘stacks up'.
I might ask, for example, whether when making a recommendation someone has reviewed a complete set of options, or has used a full set of criteria to evaluate them.
So, I was pleased to find a terrific book summary on the topic that I think will help me, and hopefully also you, ask better questions.
If the summary of Decisive: How to make better choices in life and work by Chris Heath and Dan Heath is anything to go by it looks like a great read.
(Do let me know if you have read it – I am wondering if I should get a copy and read the whole thing).
Here are a few comments that stood out to me that I hope interest you also:
- Sparking constructive disagreement is underdone, possibly because it is hard to do. It is hard to make others feel comfortable to disagree with us, so a great way to do that is to ask this question: “What would have to be true for this option to be the very best choice?”
- Asking disconfirming questions is invaluable. I can think of instances when I very much wished I had asked this sort of question before launching into a new venture: ‘What’s wrong with this idea? Why won’t this work?’“
- Trusting the ‘outside view', or what people outside your inner circle might think. Simply put, this requires us to ask how have other people in our situation fared? This is quite a contrast to ‘how do we assume we will fare'?
This is just a snippet of what I think is a very good article. It's not too long and well worth a read.
>> Click here to read the full article <<
I am as always here to help you communicate better at work.