How to Communicate the Right Amount of Detail

Clarity has never been easy.

But as we discuss in this workshop, we have a number of great techniques to make it achievable in your everyday work life.

We look at three simple steps to help you communicate the right amount of detail:

  1.  Know that being shorter isn't always better
  2. Be crystal clear about your purpose and audience
  3. Learn how to synthesise

We explore our ‘So What Strategy' framework which provides you with a roadmap each time you prepare a communication.

We also explain how Clarity First can help you consistently create clear and powerful communications that give your audience the information they need, so you have the best chance of getting the outcome you want.

New job offer after ‘Best Ever’ Presentation

Brendon was offered a new job on the back of a ‘best ever’ presentation

 You might also like to hear how Brendon was asked to repeat his interview presentation so it could be used as a training video.

They said it was the best presentation they had seen and, of course, offered him the job on the spot.

Brendon landed here having been a lateral hire into a Big 4 firm who needed to catch up on the sort of training that longer-tenured consultants had received. 

Clarity First filled the gap for him, and many other senior consultants who want to polish their skills so they can level up their careers.

Hear it from Brendon…

 

 

Learn how Brendon achieved this.

Hear from other program participants

 
 
 
 
 
 
 
 
 
 
 

Promoted because of communication skills

We are always delighted to hear success stories like this from our participants.

Elle was recently promoted because she improved her communication skills after just 3 months in the Clarity First Program.

Naturally she was delighted to move from director to senior account director. She had been in her role for a bit over a year and was ready.

Her boss told her that to move to the next level, she had just two things to conquer and that Clarity First was ‘all she needed’ to get over the line.

 

Hear what Elle has to say about how Clarity First has helped her succeed… 

 

Learn how Elle achieved this.

Hear from other program participants

 
 
 
 
 
 
 
 
 
 
 

PRESENTED BY DAVINA STANLEY

Davina has helped smart people all over the world clarify and communicate complex ideas for 20+ years.

She began this work when she joined McKinsey & Company as a communication specialist in Hong Kong where she helped others use the Minto Pyramid Principle. She continued helping others when living in New York, Tokyo and now back in Australia.

Her clients include experts across many disciplines across Australia, Asia Pacific, New Zealand, the UK and the US. She currently coaches a number of C-suite executives as well as many mid-level folk.

Get her 4 Tips for Communicating Complex Ideas here.

Thinking Tools #10 – Preventing unintended consequences

Thinking Tools #10 – Preventing unintended consequences

It is not often that I roar laughing when reading a book about thinking.

Did you know that during their colonial rule of India, the British government took steps to curb the numbers of venomous cobras in Delhi?

To cut the numbers, they instituted a reward for every dead snake brought to officials.

How did the populous respond?

By breeding snakes to slaughter and present for a bounty.

The number of cobras was worse than ever as the officials had not thought through second-order consequences.

 

“Stupidity is the same as evil if you judge by the results”

Margaret Attwood

 

I am certain that all of us can think of analogous situations, where we or others have made decisions that have led to unintended consequences.

As I was reading this section of Shane Parrish’s Great Mental Models v1, I was focused on assessing the validity of a proposition more than on its usefulness to communication.

It turns out, though, that Shane was ahead of me.

He offers two areas where second-order thinking can be used to great effect

  1. Prioritising long-term interests over immediate gains to avoid problematic unintended consequences
  2. Using positive consequences as a selling point when constructing effective arguments

Prioritising long-term interests over immediate gains to avoid problematic unintended consequences.

If you like history, this section is worth reading. It talks about the choices Cleopatra made in 48BC when in exile and at great risk of being murdered by her brother.

To survive, she had to think through some options: Should she work things out with her brother, try to marshal support from another country, or align herself with Caesar?

The rest is history, of course. She took some short-term political pain by aligning with Caesar which was rewarded over the longer term by a close relationship with Rome.

 

Using positive consequences as a selling point when constructing effective arguments

As I mentioned, my initial thinking when reading this chapter was largely about the value of thinking through the ‘what happens next’ type of question. If I do A, what will then happen?

Will I cut or add to the number of cobras by offering a bounty for dead ones?

Shane offers a different take on it, however, and refers to another great woman of history.

Mary Wollstencraft successfully argued for the education of women because this would in turn make them better wives and mothers, more able to both support themselves and raise smart, conscientious children.

She did not initially focus on a woman’s right to education’, but rather the benefits to others of women being educated.

(Thankyou Mary!)

 

This will be my last post in this series for a while as next week I introduce a series all about communicating with impact. It includes four new videos that I hope you will find useful.

Have a great week!

Cheers,
Davina

 

PS – I receive a small commission if you click the link and decide to purchase a copy of Shane's book from Amazon.

Related posts include:

 Past posts from this series …  

  1. A fabulous thinking tool to help you solve problems and communicate 
  2. Further thinking tools
  3. Thinking Tools #3 – Using inversions to identify gaps in our thinking
  4. Thinking Tools #4 – Getting out of your own way 
  5. Thinking Tools #5 – Avoiding Blind Spots
  6. Thinking Tools #6 – How to have a latticework of theory
  7. Thinking Tools #7 – Avoiding becoming a tragic tale  
  8. Thinking Tools #8 – How corporate templates can frustrate clarity 
  9. Thinking Tools #9 – Avoid the ‘we have always done it that way' trap.

 

 

Key words: critical thinking, thinking tools, design your strategy

 

PRESENTED BY DAVINA STANLEY

Davina has helped smart people all over the world clarify and communicate complex ideas for 20+ years.

She began this work when she joined McKinsey & Company as a communication specialist in Hong Kong where she helped others use the Minto Pyramid Principle. She continued helping others when living in New York, Tokyo and now back in Australia.

Her clients include experts across many disciplines across Australia, Asia Pacific, New Zealand, the UK and the US. She currently coaches a number of C-suite executives as well as many mid-level folk.

Get her 4 Tips for Communicating Complex Ideas here.

Thinking Tools #9 – Avoiding the ‘we have always done it that way’ trap

Thinking Tools #9 – Avoiding the ‘we have always done it that way’ trap

Growing up we were told a story.

Every Christmas a woman would cut the leg off the turkey before putting it into a very large oven. 

When asked why she took the leg off, she said: “It is the way my mother taught me”. She had never questioned it. In her mind, this was just a normal part of cooking a turkey.

The woman’s mother had a small oven, and so needed to cut the leg of the turkey off so it would fit inside. Her daughter did not. 

In our work it also helps to understand the reasons why people do things rather than just focusing on what they do.

Yet again, Shane Parrish has surfaced some useful thinking skills in his book Great Mental Models v1.

 

“First principles thinking helps us avoid the problem of relying on someone else’s tactics without understanding the rationale behind them”

 

This week I am focusing on two ideas that help us use first principles thinking, both to do with asking great questions. 

The first technique is Socratic questioning 

This technique is useful for us both as we craft our communication and as we evaluate it, or potentially evaluate other peoples’ communication. Shane offers six questions for us to use:

  1. Clarifying your thinking and explaining the origins of your ideas. He suggests asking two questions: Why do I think this? What exactly do I think? In Clarity First we focus intently on these two questions, and particularly on articulating what we do think so we can explain that to our audience in short order.
  2. Challenging assumptions. How do I know this is true? What if I thought the opposite? These are two great questions to use to ‘freshen up our eyes’ so we can see through the substance of our communication rather than just the superficial presentation.
  3. Looking for evidence. How can I back this up? What are the sources? Again, this is something we focus on in Clarity First. We offer specific strategies to help participants test their ideas and the way they are ‘strung together’ to form a coherent piece of communication.
  4. Considering alternative perspectives. What might others think? How do I know I am correct? The way we recommend participants socialise their communication with key stakeholders addresses this point.
  5. Examining consequences and implications. What if I am wrong? What are the consequences if I am? Terrific questions to ask yourself when preparing high stakes communication in particular.
  6. Questioning the original questions. Why did I think that? Was I correct? What conclusions can I draw from the reasoning process? If we are talking about first principles, these last three questions are gold for those who want to stop relying on their gut and limit emotive responses.
Second: The Five Why’s method

If you have ever had much to do with young children, you will know where this has come from! 

We use this technique specifically when clarifying the purpose of our communication. It is about systematically delving into your purpose statement so you can eradicate inaccurate assumptions.

Are you sure you are going to achieve ABC with that specific piece of communication, or that one particular interaction?

We encourage participants to spend the time to become super clear about this as this single statement (which does not even appear in their communication) is key to cutting the number of revisions they will make after drafting. 

I hope you find that useful and look forward to sharing more ideas with you next week.

Davina

 

Related posts include:

 Past posts from this series …  

  1. A fabulous thinking tool to help you solve problems and communicate 
  2. Further thinking tools
  3. Thinking Tools #3 – Using inversions to identify gaps in our thinking
  4. Thinking Tools #4 – Getting out of your own way 
  5. Thinking Tools #5 – Avoiding Blind Spots
  6. Thinking Tools #6 – How to have a latticework of theory
  7. Thinking Tools #7 – Avoiding becoming a tragic tale  
  8. Thinking Tools #8 – How corporate templates can frustrate clarity 

PS – Our new kit for ‘pitching your manager' is now available. It includes an updated program brochure as well as a script you may like to cut and paste into your email or use to guide your conversation with your manager. Click here to learn more.

PPS – I receive a small commission if you click the link and decide to purchase a copy of Shane's book from Amazon.

 

Key words: critical thinking, thinking tools, design your strategy

 

PRESENTED BY DAVINA STANLEY

Davina has helped smart people all over the world clarify and communicate complex ideas for 20+ years.

She began this work when she joined McKinsey & Company as a communication specialist in Hong Kong where she helped others use the Minto Pyramid Principle. She continued helping others when living in New York, Tokyo and now back in Australia.

Her clients include experts across many disciplines across Australia, Asia Pacific, New Zealand, the UK and the US. She currently coaches a number of C-suite executives as well as many mid-level folk.

Get her 4 Tips for Communicating Complex Ideas here.