Hacks for becoming more strategic – 2

Hacks for becoming more strategic – 2

I was stunned at the shift in my perspective after filling in ‘Steve's Strategy Hack' spreadsheet for just a day and how this has continued over the past week.

Click here to read the first post in this series if you have not yet already done so.

So much so that I called him and talked about the first thing I noticed: Most of my time is spent on number ones.

In a way that is good: I am not wasting time. I am mainly working on the things that are both urgent AND important.

At least there are not many number threes or fours that according to the Eisenhower Matrix I mentioned, should be delegated or eliminated.

Interestingly, most of the number threes emerged as I realised I was doing work that others should be doing, and so should definitely be delegated. See my first few days' records here.

Now my challenge is to shift the dynamic and free up time so I can think strategically. 

My sense is that by being more focused on the number twos – important but not so urgent tasks – I will be more motivated to fit more number twos into my week. 

To achieve that, I turn to Michael Hyatt's Freedom Compass, which I have found to be golden.  

The basic premise is that we all need to balance our proficiency and our passion to find and focus on our ‘true north' if we are to add maximum value.

The idea is that we prioritise our time so we spend more time in what Michael calls our Desire Zone. Here are four steps to help achieve this:

Step 1 – Delegate, automate and eliminate anything that belongs in our Drudgery Zone. These are low level repetitive tasks that can be done by someone else or which add less value than we should be delivering in our role.​​​​
 

Since starting this exercise, I have realised these categories fit into two groups: easy things and hard things. 

Things that are easy to delegate, which are tasks that someone else in my team is equiped to do both in terms of time available and skills as well as their view of their responsibilities.

In our business, this might include technical problems which I pass to Sheena to solve. She built a lot of our systems and is perfectly positioned to find quick fixes or take the time to investigate more deeply if needed. For the repetitive tasks I ask her to address, she then automates them either with technology or by writing a procedure for our colleague Fatima to process.

Things that are harder to delegate, which are things that involve asking someone else to do something they either do not know how to do or do not want to do. 

One of these jumped out at me this week as I was filling in Steve's Strategy Hacking Spreadsheet. In reviewing a draft document a colleague had written, I came unstuck. I reworked it completely when I should not have done so. The author had ‘flicked it to me quickly' and assumed (rightly this time!) that they could effectively delegate upwards and I would fix it.

After reworking it, however, I realised that this was not a good use of my time and I should have instead identified key opportunities for improvement (which I could do within minutes of opening) and asked for them to rework it. This would have been a better learning experience for them and also given me half an hour back as well as reduced my frustration.

Step 2 – Dealing with the things that are in our Disinterest Zone​​ is harder, but just as essential. These are tasks that we may be good at but which frankly bore us. Having a large number of tasks in this zone is a red flag if they can't be automated or passed on to someone else.
 

This is one area I can get better at. It is just too easy to keep doing admin or other simple tasks which although not value adding are satisfying to the extent that they lead to ‘things being ticked off a list'. 

Step 3 – Face up to items that fall in our Distraction Zone. These are items that we like to do​​, that may be easy for us, but which are beneath us. For example, I make for a very expensive web designer, yet this is one of my hobbies. I love tinkering around and employing some of my design skills on our sites. This is the kind of thing that should not appear too often in my ‘strategy hacker' spreadsheet though, if I am to add real value. 

Going through this diagnostic audit has spurred me to action. I just posted a job ad to get someone to help me with some of my marketing activities.

Step 4 – Fire up the things that fall in our Desire Zone. This is where work becomes fun. The more we spend time here, the more value we will add. This is where our passion and proficiency intersect and we can optimise the value we add.​​  The more time we can spend in our Desire Zone the more we will thrive as individuals and as professionals.

For me, this is now about stretching two areas: leadership and marketing. I enjoy getting better at both and can deliver significantly more impact to my business if I excel in both these areas. 

Step 5 – Identify what falls into my Development Zone so I can optimise what I can deliver upon, particularly within the Desire Zone. For me this will be a mix of learning how to create more space in my schedule for things that add more value and also how to do the things that might fill that newfound space.

Given my own observations from tracking my activities over the past week, I will focus on getting better at delegating more. The challenge will be to work out what I can delegate to who as well as how to do it successfully.

This will, I hope, give me greater focus as I double down on creating the best possible online learning program and how to market it. 

Clarifying this goal is​ is already building pressure that is motivating me to not imprison myself in a frenetic day of number ones, but rather create fortresses for number twos.

It also makes me realise how essential it is to go beyond the platitudes. The idea of diagnosing, decluttering and prioritising sounds pretty easy.  

it done will require some practical tactics such as the ones shared with me by Richard Medcalf of Xquadrant recently. I will share them with you next week too.

 In next week's post I will share ideas about ‘fortresses' and ‘prisons' which were just two of the terrific concepts Richard Medcalf of XQuadrant shared with me when we spoke recently.

Keep your eyes peeled for next week's interview.
 

PS If you enjoyed reading about the Freedom Compass, you might also enjoy Michael Hyatt's excellent book on the topic, Free to Focus. He is one of the people who has inspired me to ‘close the doors on Clarity First' so they are only open three times a year. This will, I think provide both me and my program participants with greater focus as we work to strengthen their communication skills.
  

Please note, this post contains Amazon affiliate links, and as an Amazon Associate I earn a small amount from qualifying purchases. This helps me cover the costs of delivering my free content to you.

PRESENTED BY DAVINA STANLEY

I love what I do.

I help senior leaders and their teams prepare high-quality papers and presentations in a fraction of the time.

This involves 'nailing' the message that will quickly engage decision makers in the required outcome.

I leverage 25+ years' experience including

  • learning structured thinking techniques at McKinsey in Hong Kong in the mid 1990s before coaching and training their teams globally as a freelancer for a further 15 years
  • being approved to teach the Pyramid Principle by Barbara Minto in 2009
  • helping CEOs, C-suite leaders and their reports deeply understand their stakeholder needs and communicate accordingly
  • seeing leaders cut the number of times they review major papers by ~30% and teams cut the amount of time they take to prepare major papers by ~20%*
  • watching senior meetings focus on substantive discussions and better decisions rather than trying to clarify the issue

My approach helps anyone who needs to engage senior leaders and Boards.

Recent clients include 7Eleven, KPMG, Mercer, Meta, Woolworths.

Learn more at www.clarityfirstprogram.com

 

(*) Numbers are based on 2023 client benchmarking results.

Hacks for becoming more strategic – 1

Hacks for becoming more strategic – 1

I loved catching up with a Clarity First alum this week for at least two reasons:

#1 – I love hearing how a story we have worked on together lands, and 
#2 – I also love it when they can teach me something practical that they have made work for themselves which will also help someone else

Steve rang me to tell me that a major strategy I had helped him develop a couple of years ago has now come to fruition. He got pretty much everything he had aimed for at the start.

We were both delighted.

Given I know him well, I also took advantage of the conversation to ask some questions that I thought he was well placed to answer.

He is not only head of the highly successful Australian arm of a global business, he has a family, works pretty regular hours and ‘knocks off' early on a Wednesday to go sailing.

He has plenty to offer many of my clients, especially 
a project manager from a technology company, who said this week: 

I feel like I am running soooo fast just to deliver – how do I find time to be strategic as well?

So, how did he transition from being an engineer to becoming a strategic leader who takes nights and weekends off as well as going sailing most Wednesday afternoons?

Steve offered some practical hacks for those of us who want to deliver at a more strategic level while not working 24/7.

He said some of the best advice he was given as he moved into leadership was to take control of his time. 

So, I have taken his advice and plan to hack my own schedule over the coming weeks to see if I can gain the same sorts of results.

At the moment, getting to yoga on a Wednesday morning would be a sign of success. I have cancelled the last three weeks running.

Let's work out if we can ‘hack our way' to becoming more strategic and get to some fun things outside of work at the same time.


Here is the roadmap for Steve's Hacks. I'll focus one one of these each week for the coming three weeks as I also work to optimise my own schedule and corresponding impact:

  1. Diagnose and declutter: Work out what I AM spending my time now and iteratively respond to my observations by getting rid of the less value adding stuff. By lunch time on day 1 I was stunned at the impact of recording and scoring my time. 
  2. Prioritise: Work out what to do with the “number two's” … I will explain next week
  3. ​​​​​​​​​Optimise: Decide how to make the most of my time so I optimise my potential and the value I deliver while having room for things I enjoy in my life.

Let's get started.

Step 1 – Diagnose and declutter

So, this coming week, I will focus on ​diagnosing what I am doing now and start to declutter my activities. Here is how Steve suggested I do it:

  1. Read up on the Eisenhower Matrix (see below)
  2. Record what I am doing as if I were a consultant keeping a super simple timesheet (download my version here)
  3. Score each activity against the Eisenhower urgent / important Matrix​
  4. Tally at the end of each week to see my daily and weekly averages

When interviewing Richard Medcalf of XQuadrant about ideas to help clients become more strategic, he also offered another simple idea. He recommends using a tool called RescueTime to monitor my activity. 

​​It will check how I spend my time when at my computer, eg how much time on email, websites, Word / PowerPoint, etc. It has a 14-day free trial, so I have signed up to see if that gives me some useful information too.​​

So far as day one goes: it's cool. I am looking forward to shining some light on what tools I am using more and less of.

I'd love to hear how this helps you and will come back not only with Richard's interview but more thoughts over the coming weeks. Feel free to email me and share your experiences.
​​
Talk soon,
Davina


PS If you don't normally receive my emails and want to keep up with the series, subscribe below.

 

PRESENTED BY DAVINA STANLEY

I love what I do.

I help senior leaders and their teams prepare high-quality papers and presentations in a fraction of the time.

This involves 'nailing' the message that will quickly engage decision makers in the required outcome.

I leverage 25+ years' experience including

  • learning structured thinking techniques at McKinsey in Hong Kong in the mid 1990s before coaching and training their teams globally as a freelancer for a further 15 years
  • being approved to teach the Pyramid Principle by Barbara Minto in 2009
  • helping CEOs, C-suite leaders and their reports deeply understand their stakeholder needs and communicate accordingly
  • seeing leaders cut the number of times they review major papers by ~30% and teams cut the amount of time they take to prepare major papers by ~20%*
  • watching senior meetings focus on substantive discussions and better decisions rather than trying to clarify the issue

My approach helps anyone who needs to engage senior leaders and Boards.

Recent clients include 7Eleven, KPMG, Mercer, Meta, Woolworths.

Learn more at www.clarityfirstprogram.com

 

(*) Numbers are based on 2023 client benchmarking results.

Shop Co Case Study

During these times of uncertainty clarity in your thinking and communication is vital.

This case study of a communication sent to customers during the COVID-19 pandemic offered an excellent way to illustrate the need for top down and bottom up thinking, a topic we have be discussing regularly of late here at Clarity First.

This rich case study encourages you to:

  1. Take more time to think about your strategy before you start
  2. Work top-down to build your story, testing bottom-up
  3. Anchor everything around a storyline

Click the play button below to learn more and here to download the handout and here for more program information and here for information for your manager.

This was the best course I have done. I was always confident in my reasoning but not as confident with presenting it, particularly to audiences that were not on my wavelength.

Davina has shown me how to organise my high level messages which gets me a better response from my audiences.

In fact, when I used the approach to present to the sales team last week half of them came up to me individually afterwards to compliment me on my presentation. That has never happened before!

Bojana

Customer Experience Advisor, Sydney, Australia

 

Clarity First was incredibly useful for me as it has provided a framework through which I am able to structure my initial thoughts quickly and easily.

I have always been OK at delivering communications, but the tools Davina has taught me will not only make the communications clearer and more concise but the time taken to get to the end point has reduced greatly.

I recommend the course to anyone who wants to make existing skills even better or for those that want to create the foundations for great communication.

Michaela Flanagan

GM Performance and Strategy, Insurance Industry

Keywords: ShopCo Case Study, workshop, free

How thinking like an entrepreneur can help you conquer your fear of presenting

I have thoroughly enjoyed Marie Forleo's quirky videos, powerful interviews and insightful business posts over the past five or so years.
Marie's sassy New Jersey gumption offers some powerful no-nonsense ideas all of us can learn from as we strive to grow ourselves and our teams.
Recently I also binged on her new book, Everything is Figureoutable and wanted to share some insights that might help you address a challenge many clients tell me is a big one.
Do you love presenting to a group, or does it make your knees quake?

If your knees wobble, your palms sweat or your voice quivers even the slightest bit, here are three ideas from Marie's book you might find useful:

  • Fear is our friend, not our enemy (even when sweating in front of 100 people)

  • Rewiring our self-talk is essential (and easier than you might think)

  • Everything really IS figureoutable

​​I dig in a bit deeper on each of these points here.

Fear is our friend, not our enemy

It is not uncommon for my clients to tell me how nervous they are about making high-stakes presentations. I get it. I too get nervous when taken out of my comfort zone, especially when in front of others.
Marie encourages us all to harness the energy that comes from the fear, rather than being daunted by it.
Here are a few ideas from her on how to overcome this debilitating F-word:

1.    Name it to tame it: She rightly says that one reason our fears become so debilitating is that they are vague. We don’t slow down enough to thoroughly question or assess its probability. We also don’t think through the worst-case scenario and how we would cope with that. Once we know what we are afraid of, how real it is and how we would cope if it came to pass, it is so much easier to face it and deal with it.
2.    Know that action is the antidote to fear: The trick is allowing ourselves to feel fear while we take action. Make the call even if your pits are sweating. Speak up, even if your voice shakes. Present even if your knees feel like they might collapse!  As she says, doing the thing is far easier than the terror we inflict upon ourselves by stressing over it in our heads.
3.    Accept the truth about failure: It’s not as bad as you think it is. To quote Marie, “I win or I learn, but I never lose”. Everyone fails. Failure is an event, not a characteristic.
She recommends thinking about the word ‘fail’ as a faithful attempt in learning. That’s it.
I must remember this the next time I send a deluge of emails by mistake or miss a typo in one of my emails!

Rewiring our self-talk is essential

Also a Carol Dweck Mindset fan, Marie encourages us to avoid the #1 tell-tale sign that we are blocking ourselves from progressing so we succeed.
Our self-talk includes phrases like “I can never do this”, “This won't work for me” or perhaps “I know this already”.
While there are times when both of these statements are valid, she encourages us to be careful if we use them any time someone tries to encourage us to think about or try something new.
When nervous and getting ready to make an important presentation, consciously rewire this inside voice to say “I can and I will”. Add to that “If I focus on the basics, and talk to the room as though they are individuals, the rest will work out just fine”.

Everything really IS figureoutable

I had the great fortune to grow up on a farm in rural Australia where we rarely had everything we needed to fix a surprise problem. We were also too far away from a shop to find the ‘bit' we needed to fix it conventionally.
This meant we became very good at thinking laterally and solving problems and I agree with Marie on this one, whether we are facing a practical or professional problem.
If we assume ‘everything is figureoutable’ we will have more courage to face a challenge, such as preparing and delivering a presentation.
However, she rightly quotes far fancier people than me in making her point. You might find these useful for yourself, or your teams:
She quotes British Physicist David Deutsch in saying that ‘everything that is not forbidden by laws of nature is achievable given the right knowledge'.
 I assure you: standing in front of a group and ‘nailing’ your presentation is definitely NOT forbidden by the laws of nature.
She also quotes the Mad Hatter in Alice in Wonderland (2010 film):
ALICE: This is impossible
THE MAD HATTER: Only if you believe it is.

And lastly, a succinct one from Tony Robbins: It's never about your resources, it's about your resourcefulness”.

For more about Marie's book, click here.

PS Don't be put off by her New Jersey ‘sass’ or lack of ivy league credentials. Forbes has a thing or two to say about her and Oprah describes her as the thought leader for the next generation.

PPS Watch out for updates to the Clarity First Program for March. The team and I are loving taking it up a notch.

Please note, this post contains Amazon affiliate links, and as an Amazon Associate I earn a small amount from qualifying purchases. This helps me cover the costs of delivering my free content to you.

PRESENTED BY DAVINA STANLEY

I love what I do.

I help senior leaders and their teams prepare high-quality papers and presentations in a fraction of the time.

This involves 'nailing' the message that will quickly engage decision makers in the required outcome.

I leverage 25+ years' experience including

  • learning structured thinking techniques at McKinsey in Hong Kong in the mid 1990s before coaching and training their teams globally as a freelancer for a further 15 years
  • being approved to teach the Pyramid Principle by Barbara Minto in 2009
  • helping CEOs, C-suite leaders and their reports deeply understand their stakeholder needs and communicate accordingly
  • seeing leaders cut the number of times they review major papers by ~30% and teams cut the amount of time they take to prepare major papers by ~20%*
  • watching senior meetings focus on substantive discussions and better decisions rather than trying to clarify the issue

My approach helps anyone who needs to engage senior leaders and Boards.

Recent clients include 7Eleven, KPMG, Mercer, Meta, Woolworths.

Learn more at www.clarityfirstprogram.com

 

(*) Numbers are based on 2023 client benchmarking results.

4 ideas to make structured thinking skills stick

4 ideas to make structured thinking skills stick

Structured thinking skills are powerful tools for creating clarity in problem solving and cut through in communication.

Getting the most from these techniques requires a bit of discipline, though, as well as a simple strategy.

Here are four elements of such a strategy:

  1.  Start small, aim big
  2. Structure your thinking from the top down
  3. Use one-pagers early to boost productivity
  4. Avoid getting sloppy with your logic.

Read on for ways to put these ideas into practice.

Start small, aim big

It is hugely tempting when presented with a new technique to try to swallow it whole.

The productivity and work quality benefits that structured thinking offer are deliciously substantial.

Ideas like this are exciting. Once you have seen someone do it well, you want to do it too.

However, you don't want to fall at the first hurdle. Here are three that I commonly see:

Some people are overwhelmed by the volume of things to know, which makes it too hard to get started.

Others try to implement all of the structured thinking techniques at once and find that the extra time commitment is too great in that moment.

Yet more hold back on trying them until they have a substantial piece of work … by which time they have forgotten how it works.

Experience tells me that starting small will get you further faster, even if it doesn't feel like it. Here are three ideas to get you started:

  • Set aside 30 minutes each week to focus on getting better at using these techniques: Intriguingly, 4pm on Monday works for a lot of people.
  • Focus every small piece of communication you prepare on the audience's concerns, not yours.
  • Make sure every email QUICKLY explains what you are discussing and why you are discussing it before you deliver your one single, main message, or governing idea.

Structure your thinking from the top down

Significant benefits come from seemingly simple things. In this case, I mean identifying the right issue to discuss or problem to solve.

Once that is clear, it is, of course, much easier to solve it. This is hard to do when work is intense and you are being pulled in many directions.

I ask you to consider, though, WHY you are being pulled in so many directions? Could it be that too many things you and your colleagues are working on are ill-defined?

Untangling habits like this is hard. It requires you to add more work on top of what might already seem like an unsurmountable load. But, it's worth it.

Trust your instincts:

  • if you can't define the problem you are solving and why you are solving it in a single sentence, stop until you can.
  • If you can't explain your main message in less than 25 words: you got it. Stop until you can. If this feels painful, ask yourself how much rework would be involved if you don't. Would you be answering calls to explain yourself verbally? Would you be chasing people to act? Would the thing you need to happen simply not happen?

Establishing some conceptually simple habits and sticking to them will help you gradually declutter your work.

This, in turn, will give you more time to structure your thinking and create a positive flywheel effect for you and your team.

As a side-note, bottom-up thinking is also essential. It is just faster and less wasteful to do it after you have confirmed the right place to do it.

This makes your work more focused and effective. It avoids you doing what my McKinsey colleagues once called ‘boiling the ocean'.

Use one-pagers early to boost productivity

Everybody hates unnecessary rework. It is demoralising, frustratingly unproductive and slows down decision making.

I commonly see teams reworking large documents 10 – 12 times before a management team will sign them off. We have occasionally heard of teams reworking documents more than 50 times before a decision is made. Crazy, but true.

However, introducing some simple disciplines around highly structured one-pagers can radically reduce this frustration.

A critical hack is to involve decision makers early in the process by doing these two things:

  • Ask for feedback on problems mapped as issue trees first. Then invest in solving it, rather than afterwards when they realise they are focusing on the wrong problem.
  • Discuss a structured one-page skeleton rather than a fully prepared document. This helps your stakeholders find the big picture quickly and saves you also. No longer must you create pages and pages of prose or PowerPoint slides that you junk as they are no longer relevant when the messaging evolves.

My new book, Elevate, takes this idea further. It offers a framework for embedding structured thinking skills into your team's day-to-day work.

Avoid getting sloppy with your logic 

Structured thinking requires both habit and skill. It helps you create greater clarity for yourself and for your stakeholders.

However, it will not do this if you let go of the rules that underpin smart thinking.

So, hold yourself to account in using our checklists and other tools to ensure you do not get sloppy with your logic (and your results).

I am sure you saw what I did there logically?

I offer many free and paid opportunities for you to build your structured thinking skills.

A great place to start is my 10 minutes to better emails course, or to explore my new books, Elevate and Engage.

If you want to sharpen up your existing structured thinking skills, explore my Clarity Hub. It offers monthly masterclasses and a range of other tools.

Equally, my Clarity in Problem Solving course helps you better use issue trees, work plans and other classic consulting tools.

 

Keywords: leadership, leadership communication

 

PRESENTED BY DAVINA STANLEY

I love what I do.

I help senior leaders and their teams prepare high-quality papers and presentations in a fraction of the time.

This involves 'nailing' the message that will quickly engage decision makers in the required outcome.

I leverage 25+ years' experience including

  • learning structured thinking techniques at McKinsey in Hong Kong in the mid 1990s before coaching and training their teams globally as a freelancer for a further 15 years
  • being approved to teach the Pyramid Principle by Barbara Minto in 2009
  • helping CEOs, C-suite leaders and their reports deeply understand their stakeholder needs and communicate accordingly
  • seeing leaders cut the number of times they review major papers by ~30% and teams cut the amount of time they take to prepare major papers by ~20%*
  • watching senior meetings focus on substantive discussions and better decisions rather than trying to clarify the issue

My approach helps anyone who needs to engage senior leaders and Boards.

Recent clients include 7Eleven, KPMG, Mercer, Meta, Woolworths.

Learn more at www.clarityfirstprogram.com

 

(*) Numbers are based on 2023 client benchmarking results.

Three ways to help your teams communicate better today

Three ways to help your teams communicate better today

So, we’ve all been there, you write a paper for review and it goes through numerous rounds of edits and then comes back to you two days later riddled with track changes, comments and questions, often added by those who didn’t understand the purpose of the paper in the first place.

In our business we call this ‘the chain of pain’. As communications consultants, we’re the silent advisors who are tasked to eradicate verbal diarrhoea emails, death by PowerPoint and the chain of pain.

So as HR Managers how do we save our teams wasting thousands of hours of productive time going back and forth, having to re-explain ideas and spending too long just trying to get the point across?

We believe anyone can become a more effective communicator and we’ve worked with enough professionals over the decades to see that everyone needs ‘communication’ as a core competency. In fact, legal and other technical experts can often be the worst offenders especially when needing to explain complex and technical issues and solutions.

So where to start, here are our top three ways we work with teams from the get-go to help them tune up their communications skills.

Ask the right question
Working with a group of mid-level managers recently we asked workshop participants to divide into groups and plan a piece of communication they were developing in their business. About half an hour in, we heard one group have a ‘Eureka!’ moment.

In mapping their plan on a whiteboard, they had realised they had not been able to get management to buy into a recommendation for the past three months because they had not just been answering the wrong question in their papers but they had been trying to solve the wrong problem.

Use ‘storylines’
A business storyline* is a simple map of ideas arranged into a logical order and hierarchy. It can be used to make a complex business case or structure a simple email, for a presentation or a speech, for a meeting or a workshop, and you can use different storylines to use in different circumstances.

Storyline patterns are ‘the secret’ to structuring your ideas so you can succinctly convey your key points, enabling quicker decisions and better business outcomes.

We worked with a Head of Tax at a major Australian law firm who said that he would previously prepare 50-plus pages of advice, but now he can get a much clearer message across to his clients in five or six pages. The advice is the same, it is just much easier for the client to grasp it. The challenge, of course, is that this approach does make something that is very complex look deceptively simple.

Make it simple, not simpler
Often when we want to come across like we know something, appear confident and show leadership we can waffle, over-explain or fill in silences with a muddled train of thought or lots of over complicated technical jargon to sound impressive.

Coming back to what question your audience want answered, by truly understanding your audience and by spending a short amount of time structuring your communication your leaders and teams will reap the rewards.

By showing clear, concise and well thought out solutions to problems your teams will win more customers, leverage increased senior-buy in and stop haemorrhaging their productive work hours labouring over track changes.

 

BETTER EMAILS IN 10 MINUTES

Learn four techniques for writing emails that are easy to action in just 10 minutes

Access tutorial here >>

PRESENTED BY DAVINA STANLEY

I love what I do.

I help senior leaders and their teams prepare high-quality papers and presentations in a fraction of the time.

This involves 'nailing' the message that will quickly engage decision makers in the required outcome.

I leverage 25+ years' experience including

  • learning structured thinking techniques at McKinsey in Hong Kong in the mid 1990s before coaching and training their teams globally as a freelancer for a further 15 years
  • being approved to teach the Pyramid Principle by Barbara Minto in 2009
  • helping CEOs, C-suite leaders and their reports deeply understand their stakeholder needs and communicate accordingly
  • seeing leaders cut the number of times they review major papers by ~30% and teams cut the amount of time they take to prepare major papers by ~20%*
  • watching senior meetings focus on substantive discussions and better decisions rather than trying to clarify the issue

My approach helps anyone who needs to engage senior leaders and Boards.

Recent clients include 7Eleven, KPMG, Mercer, Meta, Woolworths.

Learn more at www.clarityfirstprogram.com

 

(*) Numbers are based on 2023 client benchmarking results.

Getting email feedback ‘just right’ is essential (and easier than you think)

Getting email feedback ‘just right’ is essential (and easier than you think)

It is easy to go to extremes when giving email feedback: either so harsh that your recipient is upset and is either so offended or angry they ignore your suggestions or so soft that they miss the point altogether.

This can be because we are either too cautious about upsetting someone and too aware of the limitations of the medium or because we are in a rush and don't realise the impact we are having.

A short article from Fast Company by Sara Marco of The Muse provides a simple formula for getting the balance right: not too hard but not too soft either: just right.

When providing feedback to your team members as they start to use storylines, Sara Marco's approach will work brilliantly.

It provides an opportunity to highlight what your team member has gotten right, and also what they can improve.

Without this level of consistent feedback, your teams are unlikely to stick with the approach and give you the results you need: less rework for you, more great ideas being approved by those higher up.

And, what I love even more about this article, it is written using a pretty solid grouping structure.

Click here to have a read and see what you think.

 

Separately, if you would like more ideas on writing better emails, you may enjoy my free course, 10 Minutes to Better Emails. Learn more here.

 Keywords: emails, leadership communication, leadership skills

PRESENTED BY DAVINA STANLEY

I love what I do.

I help senior leaders and their teams prepare high-quality papers and presentations in a fraction of the time.

This involves 'nailing' the message that will quickly engage decision makers in the required outcome.

I leverage 25+ years' experience including

  • learning structured thinking techniques at McKinsey in Hong Kong in the mid 1990s before coaching and training their teams globally as a freelancer for a further 15 years
  • being approved to teach the Pyramid Principle by Barbara Minto in 2009
  • helping CEOs, C-suite leaders and their reports deeply understand their stakeholder needs and communicate accordingly
  • seeing leaders cut the number of times they review major papers by ~30% and teams cut the amount of time they take to prepare major papers by ~20%*
  • watching senior meetings focus on substantive discussions and better decisions rather than trying to clarify the issue

My approach helps anyone who needs to engage senior leaders and Boards.

Recent clients include 7Eleven, KPMG, Mercer, Meta, Woolworths.

Learn more at www.clarityfirstprogram.com

 

(*) Numbers are based on 2023 client benchmarking results.

Are you too busy to deliver real client impact?

It is always incredibly busy at the end of a client engagement as no matter how well you plan, how strictly hypothesis driven you are, there will always be time pressure at the end if you are aiming to deliver real client impact.

And teams frequently use this as the ‘reason' why the report that the client receives is lacklustre. After all, it is just a PowerPoint deck and that isn't what makes a difference for the client: “It's the ideas in that deck that really matter” they say.

While I can hardly disagree that it is the ideas that matter, I would challenge teams that analyse to the last minute to think again if they want to deliver real impact.

Teams that do not distil your ideas into a compelling message will not actually be clear about them themselves, which gives the client precious little chance of identifying, understanding and implementing those “ideas that really matter” either.

However, there are some things that teams can do to increase your chances of delivering real impact, even if you don't have time to make every chart perfect or phrase every sentence with the elegance of a novelist.

Prepare a straw-man very early in your client engagement: Even though you are unlikely to be certain of what every detail of your client answer will involve, you will most likely have a strong hunch about your high level argument very early on. Map this high level argument out on a page, test that it is logically robust, and use it as a guide for the direction that your analysis will take and for the charts you develop along the way.

Take an hour at the end of every week to revisit the straw-man: At your weekly team meetings, allow time to revisit this straw-man to provide your team with an opportunity to revise their current thinking, and a continued sense of perspective for their work. Be rigorous with your use of logic in these sessions and you will push your team's thinking while also helping to keep your ongoing client communication on track.

Build your PowerPoint at the end of the study based on your final high-level argument. Once you can articulate your final argument the pack will come together quickly. By focusing on the argument first, you will deliver a smooth and uncluttered presentation that really does deliver the client a compelling message with the ideas that matter not only present, but in an order that your client can grasp easily.

And then, if there is time tidy up the charts and perfect the prose.

Keywords: leadership communication

PRESENTED BY DAVINA STANLEY

I love what I do.

I help senior leaders and their teams prepare high-quality papers and presentations in a fraction of the time.

This involves 'nailing' the message that will quickly engage decision makers in the required outcome.

I leverage 25+ years' experience including

  • learning structured thinking techniques at McKinsey in Hong Kong in the mid 1990s before coaching and training their teams globally as a freelancer for a further 15 years
  • being approved to teach the Pyramid Principle by Barbara Minto in 2009
  • helping CEOs, C-suite leaders and their reports deeply understand their stakeholder needs and communicate accordingly
  • seeing leaders cut the number of times they review major papers by ~30% and teams cut the amount of time they take to prepare major papers by ~20%*
  • watching senior meetings focus on substantive discussions and better decisions rather than trying to clarify the issue

My approach helps anyone who needs to engage senior leaders and Boards.

Recent clients include 7Eleven, KPMG, Mercer, Meta, Woolworths.

Learn more at www.clarityfirstprogram.com

 

(*) Numbers are based on 2023 client benchmarking results.