Cutting ThroughHelping experts engage 'outsiders' in complex ideasLeading a major change effort while navigating almost polar opposite expectations of a board and the employees is no small task. This week's Cutting Through guest Adam Bennett shares his experiences...
E8 – Adam Bennett – Communicating during great change
Cutting Through
Helping experts
engage ‘outsiders'
in complex ideas
Leading a major change effort while navigating almost polar opposite expectations of a board and the employees is no small task.
This week's Cutting Through guest Adam Bennett shares his experiences leading such a challenge as the first post-privatisation CEO of the NSW Land Registry Services.
Adam transformed a previously largely paper-based government department into a lean and modern digitised and customer-oriented team. We talked about how to
- Engage the team as the CEO on day 1 when about half of them had been picketing outside parliament against the organisation's privatisation
- Think about both the mindset and mechanics of the first 90 days and beyond
- Bring humility and honesty to appeal to the team's adulthood (or, in other words, how to simultaneously avoid sugar coating what's coming while not creating dissent).
I thoroughly enjoyed this conversation as Adam shared deep leadership and communication wisdom.
TimestampsÂ
00:38 – Get to know AdamÂ
06:18 – Engaging team as CEO on day 1Â
14:22 – Approaching the first 90 days as CEO Â
23:16 – Importance of both employee and customer satisfactionÂ
32:36 – Handling the heat of tough discussions or unpopular decisionsÂ
36:40 – Maintaining a positive workplace environment amidst great changeÂ
47:26 – Adam’s final two tips: Mindset and MechanicsÂ
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E8 – Adam Bennett – Communicating during great change
E7 – Cerise Uden – How to hit the ground running in a big new role
Cutting ThroughHelping experts engage 'outsiders' in complex ideasHave you ever wondered how senior people hit the ground running in a new role? I recently spoke with Cerise Uden about her strategies for doing that on the Friday before she started a new senior program...
E6 – Carolyn Noumertzis – How to help a senior leader come back from a misstep
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E5 – Daniel Musson – A Case Study in Digital Transformation
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E4 – Kerry Butler – Helping leaders ‘shift testing left' to derisk projects
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E3 – Baking Learning & Growth into BAU alongside Agile Ways of Working
Cutting ThroughHelping experts engage 'outsiders' in complex ideasDamien discusses his strategy for engaging 7Eleven in a new Agile-aligned learning strategy. He shares his experience in engaging the leadership as well as the organisation in this new approach to...
E2 – Making Time for Strategy
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E1 – Risk Management = Change Management
Anthony Wilson shares 30+ years' experience in engaging others in risk management. His biggest challenge is to encourage leaders and others involved in managing risk to move away from a ‘once and done' approach. He is convinced there is enormous business value in seeing risk management as change management.
E0 – Introducing Cutting Through
Welcome to my new Podcast, Cutting Through.
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