I realise in some ways emails seem a bit basic, or even hum drum. We receive tens if not hundreds daily.

And, if we are honest, we read them quite selectively. How many unopened emails are lurking in the bottom of your inbox?

So, if we are selective … so are the people who receive emails from us.

Tricky!

How do we make sure our audiences read and reply with what we need from them quickly? Here are three ideas to help:

#1 – Say something useful. Basic, I know, but often not so.
#2 – Use simple visual formatting so your message is easy to find
#2 – Insert tables, screenshots and other images with care.

Let me unpack each of those for you.

Say something useful. How many emails are never opened and not missed?

To be useful, think super carefully about your purpose and make sure you are adding value to your recipients before you hit send. In particular,

• Think twice if your purpose is ‘so they know what is going on'. Ask yourself WHY they need to know what is going on? What will they do with that information? Do they really need to know?
• Minimise the number of people you CC. If your recipients receive loads of emails from you, important ones won't stand out.

Use simple visual formatting so your message is easy to find. I am shocked at how often I brace myself to read emails that appear in my inbox. Here are three tips to reduce this shock for your recipients:

• Include plenty of white space. You will note that in this and other emails from me, I allow white space before and after sections and in particular around my (usually bolded) main message.
• Avoid underline. It clutters the page and makes the words hard to read, even though it does draw your eye to the line itself (but not to the word).
• Only highlight the key message unless your email is long. If long, highlight the top line supporting points as I have done here.

Insert tables, screenshots and other images with care. A great example of this came across my desk this week, which in part stimulated this post.

My client offered about six screenshots along with five lines of text to explain her problem. However, she inserted the text in between the screenshots, which rendered them invisible.

To avoid that happening to you, I suggest keeping tables, screenshots and other images to the end of your email.

The only exception is where there is just one visual followed by a big block of text. If you add just a few words after an image they will be lost.

I hope that helps and look forward to providing more ideas next week.

Kind regards,
Davina

Free Workshop – Debunking 3 Business Negotiation Myths

Negotiation skills go hand in hand with communication as they help us go beyond being ‘just' clear so our messaging is also compelling.

I had the recent pleasure of meeting Matt Lohmeyer of Negotiation Partners who shared some fabulous ideas about business negotiation.

For example, he encourages us to NEVER say no.

His reasoning was fascinating, and led to a deeper conversation about how to shepherd an idea through an organisation as well as how to negotiate formal and informal deals.

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 A ridiculous thought, isn't it?

Emails are a mundane and routine part of corporate life.

Most are short and many of us send and receive hundreds of them daily.

Business today cannot progress without them.

But what if your emails routinely elicit a groan from their recipients, so much so that they flag them for ‘later', and then often don't even open them?

Does this mean that you miss out on important responses, and also get a reputation for being frustrating to work with, sloppy in your thinking and someone who takes a long time to get things done?

Where does this leave your career?

This was the experience of a client this week who was stunned at the difference that changing her emailing style could create.

She found that by starting with just a  short introduction (perhaps just one sentence for a short email) and then getting to her key point straight away the response time rocketed and she

• No longer had to chase people to get the information that she needed to do her job
• Completed her work more quickly
• Enjoyed doing her work so much – much – more, and
• Loved the unaccustomed positive feedback she received from her colleagues and superiors

Now, imagine if this small change could be replicated across your whole organisation. Imagine if your whole team – from secretaries upward – were able to consistently make some small changes to the way they prepare their emails: business would move so much more smoothly for you.

Decisions would be made more quickly, there would be less frustration and more people would feel good about themselves at work.

And then extrapolate that further to think that the same techniques could be applied to other documents: board papers, steering committee papers and other presentations.

Imagine – an email-based productivity revolution.

Ridiculous!

In Clarity First we help people cut the amount of time it takes to both their communication – in any format, including email.

Clients tell me they cut the amount of time it takes to prepare important communication in half. Sometimes more.

They are also more likely to be promoted as their good ideas get the traction they deserve.

Why not check us out?

Clarity First is the most affordable top-tier program you will find.