Cutting Through
Helping experts
engage ‘outsiders'
in complex ideas
Major Change Communication Episode
Leading a major change effort while navigating almost polar opposite expectations of a board and the employees is no small task.
This week's Cutting Through guest Adam Bennett shares his experiences leading such a challenge as the first post-privatisation CEO of the NSW Land Registry Services.
Adam transformed a previously largely paper-based government department into a lean and modern digitised and customer-oriented team. We talked about how to
- Engage the team as the CEO on day 1 when about half of them had been picketing outside parliament against the organisation's privatisation
- Think about both the mindset and mechanics of the first 90 days and beyond
- Bring humility and honesty to appeal to the team's adulthood (or, in other words, how to simultaneously avoid sugar coating what's coming while not creating dissent).
I thoroughly enjoyed this conversation as Adam shared deep leadership and communication wisdom.
Timestamps
00:38 – Get to know Adam
06:18 – Engaging team as CEO on day 1
14:22 – Approaching the first 90 days as CEO
23:16 – Importance of both employee and customer satisfaction
32:36 – Handling the heat of tough discussions or unpopular decisions
36:40 – Maintaining a positive workplace environment amidst great change
47:26 – Adam’s final two tips: Mindset and Mechanics
INTERVIEW – Building A Winning Career
Well, Bill certainly did not disappoint in this morning's interview!Bill shared career insights that are hugely relevant to all of us, no matter where we are in our careers.He gave me a new idea for addressing current challenge and judging by the chat messaging others...
INTERVIEW – ‘Awesome' Problem Solving Strategies
There has been a lot of discussion lately around different thinking strategies we can employ when preparing our communication. This topic has led to a slew of emails with people in the Clarity First community who have shared their experiences with me. Some have...
Know when each episode drops
Ready to Grow?
Get in Touch
