Insights

What do we do if our audience does not answer our question?

In my recent webinar one of the participants, Rob asked an interesting question: when sitting on a board, what do you do if the business leaders consistently do not answer your questions? He mentioned that he and other board members were finding this to be a problem: when asked a …
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How do we build trust with an audience that does not trust us?

In my recent webinar I asked for questions from the audience and Claudia asked about a great topic: trust. As she mentioned, if your audience doesn’t trust you, you will be lucky if they will open your email or meet with you, let alone respond in a helpful way to …
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Do emotion and business communication mix?

I recently ran a webinar called Getting To The Point Without Being Blunt which included a Q&A time for the participants. One of the great questions that came out was about the use of emotion in business communication. Download this and the other five Q&As here, or read on. I …
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Boards at risk of missing material issues thanks to poorly written papers

I went to a terrific lunch today hosted by Let’s Connect Women, where two senior directors shared valuable insights about life as a Board Director. Toward the end of the conversation someone asked how executives can help Board Members and the conversation rapidly turned toward board papers. It was fabulous …
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‘Pitch it in 10’, or Branson’s not interested

Now, that’s uncompromising. Ten words is not many, and yet this week a client told me they and a colleague had spent most of the weekend prior preparing a major presentation to their leadership that was summed up in just 10 powerful words. Despite all the weekend work, which included …
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Can business communication be thought of as a science?

Many people think that fantastic communicators have unnatural gifts, an innate mastery of a dark art that is so hard to master that it must be with them from birth. You know who I mean, those who command a room or craft stunning prose that transports us to another place. …
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Three ways to help your teams communicate better today

So, we’ve all been there, you write a paper for review and it goes through numerous rounds of edits and then comes back to you two days later riddled with track changes, comments and questions, often added by those who didn’t understand the purpose of the paper in the first …
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Is Andy Groves right? Is writing more important than reading?

Like many, I have been impressed by the discipline that Jeff Bezos has instilled at Amazon, where important decisions are made after thorough discussion of tightly crafted six-page narratives. Bezos has been quoted as saying that Full sentences are harder to write. They have verbs. The paragraphs have topic sentences. …
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Getting to the So What just got easier

This new book introduces seven most commonly used storyline patterns for business communication How often have you invested significant energy to prepare a piece of communication only to be confronted with this most uncomfortable question from your audience: “So what?” It’s one of the most uncomfortable questions in business. Your …
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Getting email feedback ‘just right’ is essential (and easier than you think)

It is easy to go to extremes when giving email feedback: either so harsh that your recipient is upset and is either so offended or angry they ignore your suggestions or so soft that they miss the point altogether. This can be because we are either too cautious about upsetting …
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